30-day return policy
If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product.
We also promise:
Even when there is nothing wrong with the product, you can return it within 30 days after ordering. You can
exchange it if you don’t like the product,
receive a coupon for your next order, or
have the product cost refunded, as long as you haven’t designed the product yourself.
Please contact our Service-Team if one of these reasons should apply to you.
Every order you receive from us is a unique, tailor-made item that has been especially made to order on demand.
This is what separates us from more traditional clothing companies. Returned goods cannot be put back on the shelf and sold to the next customer – so what comes back to us simply lands in the charity box.
To help us keep our promise – we ask you to do a couple of things…
1. Don’t make a large order until you have made some kind of test!
If you are a little unsure about sizes, colors, cuts or printing techniques – submit a test order before making the big purchase!
2. Check your order’s e-mail confirmation immediately!
If you see a spelling mistake or have picked the wrong design, follow the link in the order confirmation e-mail and cancel the order immediately. Registered users can view their previous orders, edit them and re-order certain items. If you have ordered as a guest, you can follow the link in the confirmation e-mail to view your order details.
3. Order as soon as possible if you need your order for a specific date.
We are fast, but we cannot guarantee that your order will arrive at your door the very next day. Sometimes there can be delays due to design errors or stock issues. We cannot accept a shirt being a day late for your grandmother’s birthday as a reason for return. Of course, if you have selected the express option (which adds an additional cost) your order will be guaranteed to be with you by the promised date.