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shipping & delivery

SHIPPING & DELIVERY


Shipping costs

The shipping costs vary depending on the quantity*that you are ordering, the shipping destination, and the shipping method that you select. You can find our shipping chart below:

Read info on delivery times

*Note: Prices below do not apply for Bulk Service orders – those shipping prices are provided with the quote for the specific order.

Standard

Order value up to $ 49.99 $ 50.00 – $ 99.99 over $ 99.99
Puerto Rico *
United States
$ 4.50 $ 7.00 $ 9.50

Premium

Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 159.99 over $ 159.99
Puerto Rico *
United States
$ 11.99 $ 15.99 $ 17.99 $ 20.99

Next Day Express

Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 159.99 over $ 159.99
Puerto Rico *
United States
$ 29.99 $ 41.99 $ 53.99 $ 65.99

International Standard

Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Argentina *
Brazil *
$ 12.99 $ 23.99 $ 38.99 $ 47.99
Order value up to $ 49.99 $ 50.00 – $ 99.99 over $ 99.99
Canada * $ 6.99 $ 12.99 $ 28.99
Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Mexico * $ 9.99 $ 19.99 $ 24.99 $ 29.99
Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Austria *
Belgium *
Denmark *
Finland *
France *
Germany *
Greece *
Ireland *
Italy *
Luxemburg *
Netherlands *
Norway *
Portugal *
Spain *
Sweden *
Switzerland *
United Kingdom *
$ 13.99 $ 25.99 $ 36.99 $ 47.99
Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Australia *
China *
Japan *
Korea (Republic) *
New Zealand *
Singapore *
$ 12.99 $ 23.99 $ 38.99 $ 47.99

International Premium

Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Mexico * $ 29.99 $ 35.99 $ 41.99 $ 47.99
Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Austria *
Belgium *
Denmark *
Finland *
France *
Germany *
Greece *
Ireland *
Italy *
Luxemburg *
Netherlands *
Norway *
Portugal *
Spain *
Sweden *
Switzerland *
United Kingdom *
$ 39.99 $ 43.99 $ 56.99 $ 68.99
Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Australia *
China *
Japan *
Korea (Republic) *
New Zealand *
Singapore *
$ 43.99 $ 47.99 $ 56.99 $ 68.99

Canada Premium

Order value up to $ 49.99 $ 50.00 – $ 99.99 $ 100.00 – $ 299.99 over $ 299.99
Canada * $ 17.99 $ 19.99 $ 23.99 $ 27.99

* additional costs due to duties, taxes and brokerage may appear.
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Shipping Time

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Delivery to USA (after order is submitted)

48 contiguous states AK, HI, P.O. Box, APO, PR Saturday Delivery Tracking
Standard
(UPS first, delivery by USPS)
4-8 business days 5-9 business days*
Premium 3-5 business days 3-5 business days**
Next Day Express*** 2 business days

Delivery to Canada (after order is submitted)

Shipping Times Tracking
International Standard 6 – 14 business days
Canada Premium 3 – 5 business days

Delivery Overseas (after order is submitted)

Shipping Times Tracking
International Standard 6 – 14 business days
International Premium 3 – 5 business days

* Note: Alaska, Hawaii, Puerto Rico, and APO addresses are generally delivered within 9 mailing days after shipment, but these locations can have delivery times up to 20 mailing days.

** Note: Premium orders to APO addresses may take 6-10 days to reach their destination after shipment.

*** Next Day Air Saver cannot deliver to P.O. Boxes or APO addresses. If you enter a P.O. Box or an APO address for this shipping option, we will ship your order via our Premium shipping option.
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Express shipping

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We offer an Express Shipping option for delivery to the 48 contiguous states. Your order will enter production the following business day and take 1-2 business days to be produced and shipped out. Once the Express Shipping order leaves our facility, it will be delivered on the following business day.

If you want to get a faster shipping method, then you would need to either get in touch with us before your order begins production to process a shipping upgrade or you would need to cancel this order and place a new one with the upgraded shipping method.

Please note that we have very short processing times. To find out if your order has started production, please log into your account and check the status. You can log in with your email address and your order password. If you’ve placed your order as a guest, you can follow the link in your order confirmation email to look into it.

If your order is still waiting to be processed and it is during our office hours, which are Mon-Fri 8 a.m. – 8 p.m. ET, feel free to give us a call to upgrade your shipping. You can reach us at 1-800-381-0815.

Note: Once an order has shipped, we are not able to change the shipping method, i.e. Premium to Express.

If your order has not started production but you are unable to call us to upgrade your shipping, then the best thing to do would be to cancel your order by clicking on the red “Cancel” button. This will result in the funds for this order being returned to your original payment method. You are then welcome to place a new order online at your convenience, selecting the appropriate shipping method to suit your current needs.
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Changing shipping address

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If you should need to make a change to your physical shipping address after your order has already begun production, there is a $11 fee for this service. The fee is for the Delivery Incercept service provided by UPS. This option does not exist for deliveries with the Standard or the USPS International Economy shipping options.

To check the status of your order, please log into your account online. Registered users can see their previous orders and re-order certain items. If you have placed an order as a guest, you will find a link in your confirmation email which will take you to your current order.

If your order is marked as “wait” or as “new”, you can simply cancel your order and place a new order with the corrected shipping address. If it is labeled “in production”, you will not be able to make changes to your order and you would need to call us to initiate the Delivery Intercept process. To make this type of change, please call our office at 1-800-381-0815 Monday-Friday 8 a.m. – 8 p.m. (ET) and have your credit card information ready.

Note: Once an order has shipped, we are not able to change the shipping method, i.e. 3 Day Select to Next Day Air Saver.

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UPS Claims

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If your UPS Tracking information shows that your order was delivered but you did not receive it, please contact our Service Team. Our Service Team will ask you to check the following things:

  • Check that the address you provided to us was correct and complete.
  • Check with family members, the front door, any other doors and surrounding areas (if business, check with co-workers).

When contacting our Service Team, please provide us with your order number and a phone number where we can reach you.

The UPS Claims process can take up to 8 business days. UPS will perform an investigation to confirm that you have not received your package. They will also be asking you to sign a legal document stating that you did not in fact receive the goods in question. Once the investigation is complete, UPS will contact us back with the results.

If approved, we can either reproduce and reship your order or offer you a refund. Please note that when we reship a package, a signature is required on the second shipment. If denied, the reason for this would be because the UPS driver performed an investigation with an individual at the shipping address who confirmed delivery.

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